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Comparison Chart
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Digital MessageOn-Hold |
Cassette Tape |
Compact Discs (CD) |
Local Radio Station |
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Is the product maintenance free? |
Yes |
No |
No |
No |
No |
|
Can I turn messages off and on individually? |
Yes |
No |
No |
No |
No |
|
Can audio updates be sent by inexpensive email? |
Yes |
No |
No |
No |
N/A |
|
Can I change my music when I want to? |
Yes |
No |
No |
No |
No |
|
Will the equipment be "Set & Forget" and not be reliant on human intervention? |
Yes |
No |
No |
No |
No |
|
Can I have specialty messages recorded now (eg Xmas, Seasonal Promotions) but only played when required? |
Yes |
No |
No |
No |
N/A |
|
Will I own the product outright? |
Yes |
No^ |
No^ |
No^ |
N/A |
|
Will my investment remain technically advanced? |
Yes |
No |
No |
No |
No |
|
Can I have Free software updates as part of the service? |
Yes |
No |
No |
No |
No |
|
Can I change the rotation rate of my messages? |
Yes |
No |
No |
No |
No |
|
Can I play messages on certain days at certain times? |
Yes |
No |
No |
No |
No |
|
Can some of my messages be changed at short notice? |
Yes |
No |
No |
No |
N/A |
|
Will I be provided with a Software Support Hotline? |
Yes |
No |
No |
No |
No |
|
Can I review and print my scripts on request? |
Yes |
No |
No |
No |
N/A |
|
Can I receive innovative and creative messaging like "Answer This", "Secret Sounds" and Biz Quiz"? |
Yes |
No |
No |
No |
No |
|
Am I in control of my messages at all times? |
Yes |
No |
No |
No |
N/A |
|
Are there any moving parts that will break down? |
No |
No |
Yes |
Yes |
Yes |
|
Do I need to purchase an APRA License for the music? |
No |
Yes* |
Yes* |
Yes* |
Yes* |
|
Is installation expensive? |
No |
Yes** |
Yes** |
Yes** |
N/A |
*
if commercially produced music or a radio is used. **if you are required to sign a contractual agreement^
depending on leasing/rental agreementsHere’s what our Ezy-Talk clients have to say…..
"In the past, I have had many varying formats for our on-hold service, all of them proving either cumbersome, complicated or technically deficient. Your system was in fact the easiest, most affordable and technically superior system I’d ever encountered…… the girls in the office tell me customers on hold are now "pleasant" and "friendly" to paraphase their words…. Thank you for your expertise"
Cindy Donato – Crazies Comedy Box
Benefits For Your Business
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WHY ARE WE DIFFERENT FROM THE OTHERS? |
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Can I have a personalised scripts written by professionals? |
Yes |
|
Can I select the type of music to suit my business? |
Yes |
|
Will I receive personal attention to my individual needs? |
Yes |
|
Will I be assured of professional voice talent on all my messages? |
Yes |
|
Can I have a guarantee that this will improve my business profile? |
Yes |
|
Can I use my corporate jingle music? |
Yes |
|
Can I entertain my callers with comical messages? |
Yes |
|
Can I inform my callers about new product releases? |
Yes |
|
Can I use original and entertaining character voices? |
Yes |
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Are we the most innovative and creative Message-On-Hold people in Australia? |
Yes |
Here’s what our Ezy-Talk clients have to say…..
"Focus Media produce messages-on-hold which is used nationally….. Focus Media has consistently provided prompt, flexible service that meets our specific needs….. in addition, the company has supported Byvan’s operations by advising our staff on practical ways to gain more value from the service provided by Focus Media. We are extremely happy with their service, expertise and ongoing professional attitude"
Bev Strickland – Director Marketing, Byvan Pty Ltd
"Christopher Gibbons, Toowong Shopping Centre’s marketing manager, is equally upbeat about IMS, saying it’s flexibility makes it far superior to anything the centre has had so far. He is also sold on the way IMS automatically fades down the music and up again after the announcement."
Business Queensland August 1999 - Page One
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